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CRM Software in Ethiopia for Sales Teams

Every lead captured and every deal tracked, on Odoo, Dynamics 365, ERPNext or a custom build, supported by a local team.
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CRM Software in Ethiopia for Sales Teams

Overview
Benefits
Case Study
FAQ

CRM Implementation and Custom CRM in Ethiopia

360Ground implements CRM software in Ethiopia on Odoo, Microsoft Dynamics 365 or ERPNext, and builds custom CRM for banks, NGOs and subscription businesses. Capture leads from your website, email, phone, Telegram and Facebook, then manage opportunities, pipelines, accounts and forecasts in one place and follow up by SMS or call centre. Quotations become sales orders and invoices without re-entry, and a mobile sales app keeps working offline. As an Odoo official implementation partner and a Microsoft Dynamics 365 implementation partner, our Addis Ababa team configures, migrates, trains and supports your CRM on one contract.
CRM Software in Ethiopia for Sales Teams – overview

Top Organizations Trust 360Ground

DStv Ethiopia logo
Awash Bank logo
zemen bank Web Design & Development
Amole logo
Ethiopian Securities Exchange
Ministry of Health Ethiopia logo

Our Offerings

Lead & Opportunity Management

  • Leads from web, email, phone, Telegram and Facebook
  • Auto-assigned to reps with automated follow-ups

Visual Sales Pipeline

  • Kanban stages from new lead to won deal
  • See every deal, owner and expected revenue

Accounts & 360° Customer View

  • Purchases, complaints, messages and payments
  • Full customer history in one dashboard

Sales Forecasting & Analytics

  • Won vs lost, revenue per rep, conversion rate
  • Real-time dashboards and campaign ROI by source

Quotation-to-Invoice Flow

  • Quotes become sales orders and invoices
  • Linked to ERP inventory and accounting

Mobile & Offline Sales App

  • Log visits and update deals from a smartphone
  • Works offline and syncs when the network returns

Odoo, Dynamics 365 & ERPNext

  • Odoo official implementation partner
  • Microsoft Dynamics 365 implementation partner

Custom CRM for Banks & NGOs

  • Bespoke CRM where a package does not fit
  • Bank, donor, grant and subscription workflows

SMS & Contact-Centre Integration

  • SMS campaigns and alerts through an SMS gateway
  • IVR and call-centre links via our Contact Centre Suite

Why 360Ground ?

See leads from your website and Telegram flow into a live pipeline, then get a written quotation for your team.
  • Odoo official implementation partner
  • Microsoft Dynamics 365 implementation partner
  • Three platforms plus custom build, chosen for fit
  • SMS gateway and contact-centre products in-house
  • CRM linked to ERP invoicing, inventory and finance
  • 15 years and 100+ projects from an Addis Ababa team

Case Studies

Every project is a journey, and we measure success by the results our clients achieve. From MVPs that disrupt industries to enterprise solutions that scale globally, these stories show how we transform ideas into market-leading solutions.

AACCSA Business Directory Mobile Application

Client

Addis Chamber Business directory mobile app
View Project

Empowering Government and Public Communication through Ethiopia’s National SMS Gateway

Client

View Project

Questions? Answers.

1. What is CRM software?

CRM (customer relationship management) software is a central system for every interaction with customers and prospects. It captures leads, tracks opportunities through a sales pipeline, stores account and contact history, schedules follow-ups and forecasts revenue. Instead of spreadsheets and personal phone contacts, managers see what each salesperson is working on and which campaigns bring in real revenue. In Ethiopia a CRM also needs to handle Telegram and Facebook enquiries, SMS follow-up and field sales with patchy connectivity.
CRM manages the customer side: leads, opportunities, pipelines, accounts and forecasts. ERP runs the back office: inventory, purchasing, accounting, HR and finance. Most growing companies benefit from both, connected, so a won deal becomes a sales order and invoice without re-typing. On Odoo, Dynamics 365 and ERPNext, CRM is a module of the same platform. If you only need CRM today, we can start there and add ERP modules later on the same system.
Banks typically use an enterprise CRM platform or a custom CRM that is integrated with core banking, digital channels and the contact centre, so staff see each customer’s products, requests and complaints in one view. The choice depends on the bank’s size, integration needs and data-hosting policy. 360Ground can implement Microsoft Dynamics 365 CRM or build a custom banking CRM, and connect it to SMS and call-centre systems.
We integrate your website forms and social channels with the CRM, so enquiries from Telegram, Facebook, email and the web are captured automatically as new leads. Each lead records its source, is assigned to a salesperson by rules you set, and triggers a follow-up reminder. Because the source is tracked through to won deals, marketing can see which channel and campaign actually generates revenue.
Yes. The mobile sales app lets field staff update customer information, log visits and meetings, and manage deals from a smartphone even without a connection. Data entered offline syncs to the central CRM once the network returns, so managers still get a complete, real-time view of pipeline and activity. This matters for sales teams working outside Addis Ababa or in areas with unreliable mobile data.
Cost depends on the platform, number of users and scope. Odoo and Microsoft Dynamics 365 are licensed per user, while ERPNext is open source with no licence fee. Implementation cost depends on the modules, integrations such as Telegram, SMS or core banking, data migration from Excel or an old CRM, and training. Custom CRM is priced as a project. After a short scoping session we give you a written quotation in birr.
Yes. For NGOs and development organisations we configure or build CRM around donors, partners, grants and proposals instead of sales deals. You can track donor contacts and history, proposal pipelines, pledges, grant deadlines and reporting commitments, and send updates by email or SMS. A locally supported system also keeps donor data under your own control, in line with Ethiopia’s Personal Data Protection Proclamation No. 1321/2024.
Yes. We respond to tenders for the supply, installation and customisation of CRM systems and for CRM implementation consultancy. Our proposals cover platform licences or custom build, configuration, integration with ERP, SMS and contact-centre systems, data migration, training and support. As an Odoo official implementation partner and a Microsoft Dynamics 365 implementation partner with 15 years in business, we can match the platform to your requirements and budget.

Book a CRM Demo

See leads from your website and Telegram flow into a live pipeline, then get a written quotation for your team.
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Top Ethiopian software company portfolio – 360Ground