Design, Development, Hosting and Maintenance of Mobile App for MOENCO

Providing end-to-end mobile app development, hosting, and maintenance to enhance customer service for Ethiopia’s leading automotive company.
Client

A Unified Vehicle Service & Parts Ecosystem

The Challange

Customers lacked an easy, real‑time way to book vehicle services, order parts, and access maintenance tips, leading to low engagement and operational inefficiencies.

Our Solution

A cross‑platform (iOS, Android, Web) mobile app plus web‑admin portal, featuring vehicle management, service booking with SLA reminders, online parts ordering, integrated payments, and interactive dashboards .

The Impact

Streamlined customer journeys: self‑service bookings rose 60%, parts order accuracy improved 45%, and MOENCO’s service‑center throughput increased across the network.

The Vision From Garage Lines to Digital Lanes

MOENCO sought to modernize six decades of automotive service heritage with a digital touchpoint that feels as personal as a neighborhood garage. The aim was to give every vehicle owner instant access to MOENCO’s service network—right from their pocket.

360Ground’s mandate was to architect a mobile‑first, data‑driven ecosystem that:

  1. Automates booking, parts ordering, and customer feedback.
  2. Integrates seamlessly with MOENCO’s legacy ERP and parts database.
  3. Delivers real‑time insights and SLA‑driven reminders via push notifications and SMS .

The Challenge Fragmented Processes, High Friction

  • No Unified Booking: Calls and walk‑ins overloaded dealerships without clear tracking.
  • Manual Parts Catalog: Offline spreadsheets caused mismatches, backorders, and shipping delays.
  • Limited Customer Engagement: No easy feedback loop or personalized maintenance tips.

Our Solution: A Full‑Stack, Agile Delivery Model

Refine & Deliver
  • Style guide, UI/UX mockups, identity design, and lean design style guide for consistent branding .
  • Iterative backend and frontend development—Flutter/React Native for mobile, RESTful APIs for integration, PostgreSQL on a secure cloud host.
  • Quality assurance: unit tests, security audits, compatibility across OS versions (iOS ≥ 7.0, Android ≥ 2.3) .
  • Legacy ERP and parts catalog integration via custom APIs (JSON/REST).
  • DevOps guidelines for CI/CD, automated builds, and staging deployments.
  • Google Analytics and in‑app telemetry for usage analysis and cohort insights.
  • Ongoing training, knowledge‑base creation, and two‑year technical maintenance support.

The Impact: Accelerating MOENCO’s Digital Journey

MOENCO’s shift to digital streamlined operations, empowered customers, and boosted brand loyalty through smarter tools and real-time insights.
  • Customer Empowerment: 80% of service appointments now booked via mobile app, reducing call‑center load by 50%.
  • Operational Efficiency: Automated reminders cut no‑shows by 35%; parts order tracking reduced backorders by 45%.
  • Data‑Driven Decisions: Real‑time dashboards enabled branch managers to optimize staffing and inventory levels.
  • Brand Loyalty: Net Promoter Score (NPS) improved by 20 points within six months of launch.

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