Customers lacked an easy, real‑time way to book vehicle services, order parts, and access maintenance tips, leading to low engagement and operational inefficiencies.
A cross‑platform (iOS, Android, Web) mobile app plus web‑admin portal, featuring vehicle management, service booking with SLA reminders, online parts ordering, integrated payments, and interactive dashboards .
Streamlined customer journeys: self‑service bookings rose 60%, parts order accuracy improved 45%, and MOENCO’s service‑center throughput increased across the network.
MOENCO sought to modernize six decades of automotive service heritage with a digital touchpoint that feels as personal as a neighborhood garage. The aim was to give every vehicle owner instant access to MOENCO’s service network—right from their pocket.
360Ground’s mandate was to architect a mobile‑first, data‑driven ecosystem that:
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