Manual, city-specific processes made it hard for businesses to access government services—causing inefficiencies, delays, and inconsistent user experiences.
Engineered the National Business Portal as a centralized yet locally customizable platform. Integrated secure online applications, payment via Telebirr, digital certificate issuance, and a role-based backend. Delivered full multilingual support (Amharic, Afan Oromo, Somali, Tigrigna, English) and city-specific deployments.
Simplified service access for thousands of businesses across four major cities. Increased administrative efficiency, reduced processing time, and improved transparency. Established a scalable, federated digital government model—ready for national expansion.
As part of Ethiopia’s Ease of Doing Business (EoDB) reforms, the Ministry of Innovation and Technology (MInT) sought to create a unified digital interface for accessing government services. Historically, business owners faced inconsistent, paper-based procedures that varied widely across cities and regions.
The vision: build a secure, modern National Business Portal (NBP) that would enable businesses to apply for services online, make payments, interact with officials, and receive verified digital certificates—all from a single platform, available in five national languages.
MInT partnered with 360Ground to bring this national gateway to life—customized for both federal requirements and the unique administrative needs of four major city governments.
Delivering a portal that worked at scale across municipalities required solving several key challenges:
We delivered a core portal engine that powers all cities, with municipality-specific frontends and localized service flows.
Citizens and businesses can
MInT and city-level administrators received training and access to robust management tools:
City-Wide Implementation Addis Ababa, Adama, Dire Dawa, and Bahir Dar now deliver standardized digital services to their citizens and businesses.
Improved Efficiency Service processing times dropped significantly due to automation, while tracking and verification were digitized.
Inclusive Access Language localization and digital certificates made services accessible and trusted by a broader population.
Platform for Growth The scalable, modular architecture supports new city rollouts and additional services—establishing a national blueprint for digital governance.
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