360Ground™ FAQ

What is 360Ground™?

360Ground™ (Elixir IT Technology PLC) is a leading IT solutions provider in Ethiopia. Founded in 2010, the company offers a comprehensive range of tailored hardware and software solutions designed to optimize business operations. They have expertise in various sectors, including banking, government, telecommunications, education, and healthcare.

What are the core values of 360Ground™?

360Ground™ is driven by four core values:

• Customer-Centric Approach: Placing customers at the center of everything they do, understanding their needs, and providing tailored solutions.
• Innovation and Invention: A passion for innovation drives them to explore new ideas and technologies, creating cutting-edge solutions to solve real-world problems.
• Operational Excellence: They strive for excellence in every aspect of their operations, continuously improving processes to deliver the highest quality solutions and services.
• Agility and Adaptability: They maintain a dynamic and agile work environment in the fast-evolving world of technology to adapt to new challenges and deliver the best possible outcomes for clients.

What kind of services does 360Ground™ provide?

360Ground™ offers a wide range of services to meet the diverse needs of businesses, from consultation and planning to execution and support. These services include:

• Custom Software Development: Tailored software solutions for specific business requirements, from web and mobile applications to enterprise systems.
• Consultation and IT Strategy: Guidance in defining IT strategies, helping organizations align technology with their overall goals.
• IT Infrastructure Design and Implementation: Design and implementation of robust IT infrastructure, including networks, data centers, and cloud solutions.
• System Integration and Automation: Comprehensive solutions to ensure hardware, software, and network solutions work in harmony and streamline processes.
• Managed IT Services and Support: Ongoing IT management to keep systems running smoothly, including 24/7 technical support.
• Cybersecurity and Risk Management: Robust security measures to protect systems and data from online threats.
• Digital Transformation Consulting: Helping businesses leverage digital technologies to optimize their operations and customer experience.
• Training and Capacity Building: Equipping staff with necessary IT skills, including cybersecurity awareness and software training.

What types of products does 360Ground™ offer?

360Ground™ provides end-to-end solutions for organizations looking to enhance their IT capabilities with a wide range of hardware, software, and licenses.

• Hardware/Infrastructure Solutions: End-to-end solutions from leading brands including computing devices, networking equipment, data center solutions, and installation and maintenance services.
• Software Development: Custom software solutions tailored to specific business needs, including ERP, CRM, mobile applications, and web portals.
• Licenses and Software Solutions: Access to industry-leading software such as Microsoft Office 365, Azure cloud services, and cybersecurity solutions from Kaspersky and Bitdefender.

What industries does 360Ground™ serve?

360Ground™ caters to a wide range of industries with IT solutions tailored to their specific needs:

• Banking and Finance: Secure software and infrastructure solutions to mitigate financial risks and ensure compliance with regulatory standards.
• Government and Public Sector: Custom solutions for government agencies to improve efficiency, transparency, and data management.
• Healthcare: Integrated solutions to improve patient care, streamline medical operations, and ensure compliance with healthcare regulations.
• Education: Solutions to enhance the learning experience and streamline administrative functions in educational institutions.
• Retail and E-commerce: Solutions to enhance customer experience, streamline operations, and manage inventory.
• Telecommunications: High-performance software to manage large-scale data, optimize networks, and provide seamless communication.
• Non-Profit Organizations: Cost-effective solutions to manage projects, engage donors, and maximize impact.
• Manufacturing and Industrial: Tailored IT solutions to automate production processes, optimize inventory, and ensure operational efficiency.

What major projects has 360Ground™ completed?

360Ground™ has a proven track record of delivering successful projects for clients like the Ethiopian Statistics Service, Ministry of Agriculture, Dashen Bank, Ministry of Education, and Agricultural Transformation Agency. Some notable projects include:

• Electronic Market Information System: Providing real-time market data to enhance decision-making.
• Data Lake (Natural Resource Information System): Enabling efficient management of natural resources.
• Amole Mobile Point of Sale: A multi-faceted mobile point-of-sale platform for Dashen Bank, facilitating transactions for millions of customers.
• Quality Education Strategic Support Programme: A data-driven system to collect key education indicators across schools in Ethiopia.
• ATA Intranet (Collaboration, Chat & Document Sharing): Streamlining communication and document sharing within the Agricultural Transformation Agency.
• Queue Management & Payment System: Improving customer experience at MultiChoice Ethiopia with a digital queue management system.

What is 360Ground™’s approach to software quality?

360Ground™ has a dedicated Software Quality Assurance (SQA) and Software Testing team that employs rigorous testing methodologies to ensure high-quality software solutions. This includes:

• Software Quality Assurance and Implementation Automation: Automation to increase efficiency and reduce potential errors.
• Performance Testing: Ensuring software can handle the expected load and user traffic.
• Usability Testing: Ensuring user-friendliness and a positive user experience.
• Penetration Testing: Identifying and mitigating security vulnerabilities.
• Regression Testing: Ensuring new features and updates do not introduce new bugs or issues.